Website Care & Maintenance
I provide ongoing support and maintenance for WordPress websites giving you the peace-of-mind to simply run your business knowing that your website is in good hands.
What is Website Care & Maintenance
Website Care Plans allow you to worry about running your business while allowing me to worry about running your website. Keeping your website running at peak performance can be tedious and time consuming and includes things like plugin, theme and WordPress updates, security monitoring, uptime monitoring, database cleanup and even hosting.
Website Care Pricing & Features
- Optimized, managed WordPress hosting
- 25,000 monthly visits
- 5GB storage
- Personalized support
- Daily backups (30 days, multiple locations)
- WordPress core updates
- Managed plugin / theme updates
- Monthly database optimization
- 24/7 security monitoring *
- 24/7 uptime monitoring *
- Comment moderation
- Monthly reporting
- Performance audit **
- Accessibility audit **
- Install and optimize WP-Rocket
- Image optimization (current images)
- Image optimization (ongoing)
- Ensure PHP is up-to-date
- Ensure HTTP/2 & SSL are in place
- Resolve any PHP deprecation warnings
- Optimize font icon libraries
- Optimize font delivery
- Optimize new pages on request
- 50,000 monthly visits
- 10GB storage
- 1-hour custom work per month
- SEO ranking monitoring
- Free malware cleanup
- Waive cost of performance audit fixes
- Waive cost of accessibility audit fixes
** There is a $499-$1,999 one-time fee to resolve performance & accessibility issues. This fee is waived for new builds and WD Site Care Pro customers
Interested in working together?
I’d love to learn more about your and your project. Complete the form using the button below and I’ll get back to you soon (typically within a day!).
Website Care Frequently Asked Questions
WD Site Care Pro includes 1-hour of custom work each month. The basic care plan does not have any allotted time. The hour of time can be used for any website related work such as updating content, changing images, creating new features, etc…
No, the allotted monthly hours for WD Site Care Pro do not roll over. The monthly allotted hours are use it or lose it. I typically suggest using the basic site care plan unless you expect to have consistent monthly work you’ll need help with.
You will receive a monthly report that includes details of your site care including updates the core, themes, plugins, up-time information, security-information and other items related to your website care. You are welcome to ask for more detail as well!
Yep, any time. There are no long-term contracts so you are welcome to upgrade, downgrade or cancel any time.
Small tasks are usually handled within a day or two. Larger tasks may require blocked-off schedule time and will be done as time permits. Typically no more than a week or two depending on scope.
Hours will be counted when I am actually doing the work. I will never push off a job purposely, but for simplicity and my time tracking setup, it will be when work is done, not when the request is made. So be aware, if you make a request on the last few days of the month, the time may be tracked for the following month.
I have a very streamlined process for maintaining sites within my own hosting environment. This mean that sites that I don’t host take additional time to maintain, thus the price of the care plan is the same regardless of whether you use the hosting option or not. That and it is just simpler for me to have as few price points as possible.
I perform most updates twice per month (typically on or around the 1st and the 15th). There may be times where there are updates outstanding, so just hang tight until those time frames and they will be taken care of.
Additionally, I will defer updates on some plugins to ensure the update goes smoothly. Plugins like WooCommerce are vital for eCommerce sites so I may need to do additional testing in staging before updating in production. Also, if plugins have major version updates I typically like to wait until a few patch updates are in place before updating to ensure they are stable.
Rest easy, I’ve got it under control.
Maybe! I will need access to the site to do an audit of the code/themes/plugins being used to see if it is something I can confidently support. Typically, the answer is yes.
Website Care Testimonials
Don’t take my word for it – check out what some of my amazing clients have to say about my work.
In my career I’ve launched many websites. Working with Matt at Whiteley Designs has been a true pleasure. Matt was always easy to reach, quickly responsive and great about explaining the hows and whys. He also is a master at following well written instructions and crossing To Dos off a list! While we just launched the new site, I’m impressed with how stable and robust the site is. I look forward to working with Whitely Designs on another site in the future.
Working with Matt has been so refreshing! He has been extremely clear and communicative every step of the site building process and has provided a TON of super useful resources for our team. His patience and professionalism cannot be beat!