Website Care & Maintenance

WD Site Care Pro includes 1-hour of custom work each month. The basic care plan does not have any allotted time. The hour of time can be used for any website related work such as updating content, changing images, creating new features, etc…

No, the allotted monthly hours for WD Site Care Pro do not roll over. The monthly allotted hours are use it or lose it. I typically suggest using the basic site care plan unless you expect to have consistent monthly work you’ll need help with.

You will receive a monthly report that includes details of your site care including updates the core, themes, plugins, up-time information, security-information and other items related to your website care. You are welcome to ask for more detail as well!

Yep, any time. There are no long-term contracts so you are welcome to upgrade, downgrade or cancel any time.

Small tasks are usually handled within a day or two. Larger tasks may require blocked-off schedule time and will be done as time permits. Typically no more than a week or two depending on scope.

Hours will be counted when I am actually doing the work. I will never push off a job purposely, but for simplicity and my time tracking setup, it will be when work is done, not when the request is made. So be aware, if you make a request on the last few days of the month, the time may be tracked for the following month.

I have a very streamlined process for maintaining sites within my own hosting environment. This mean that sites that I don’t host take additional time to maintain, thus the price of the care plan is the same regardless of whether you use the hosting option or not. That and it is just simpler for me to have as few price points as possible.

I perform most updates twice per month (typically on or around the 1st and the 15th). There may be times where there are updates outstanding, so just hang tight until those time frames and they will be taken care of.

Additionally, I will defer updates on some plugins to ensure the update goes smoothly. Plugins like WooCommerce are vital for eCommerce sites so I may need to do additional testing in staging before updating in production. Also, if plugins have major version updates I typically like to wait until a few patch updates are in place before updating to ensure they are stable.

Rest easy, I’ve got it under control.

Maybe! I will need access to the site to do an audit of the code/themes/plugins being used to see if it is something I can confidently support. Typically, the answer is yes.